Support #128
closed
MP Receiving Printer - Printing POs
Added by Adrian Kiss almost 2 years ago.
Updated almost 2 years ago.
Description
Hello,
Last week I installed Bobbi's new printer with the help of JB. All went
well and works well, except for the fact Bobbi cannot print PO's. Her old
printer was Printer #4 tied to the Epson ET-2750. Under DEVCFG it's still
showing printer #4 is ET-2750 when we need to change it to ET-3850 or
"RECEIVING 2023". Neither myself or JB know how to configure that.
Hopefully we can get some assistance on this
Thanks
--
- Assignee changed from IT Support to Tim Rothwell
- Status changed from New to In Progress
We will look at this after the ops meeting today when I can stream into her machine to see what needs to be changed.
Hi Tim,
Under MPS I believe, you need to ensure the printer name matches what they called the printer when they installed it. This should rectify the problem
Sent from my iPhone
On Jul 26, 2023, at 10:15 AM, Tim Rothwell <itsupport@coastbuilding.ca> wrote:
Issue #128 has been updated by Tim Rothwell.
Assignee changed from IT Support to Tim Rothwell
*Author: *Adrian Kiss
*Status: *New
*Priority: *Normal
*Assignee: *Tim Rothwell
*Start date: *2023-07-26
Hello,
Last week I installed Bobbi's new printer with the help of JB. All went
well and works well, except for the fact Bobbi cannot print PO's. Her old
printer was Printer #4 tied to the Epson ET-2750. Under DEVCFG it's still
showing printer #4 is ET-2750 when we need to change it to ET-3850 or
"RECEIVING 2023". Neither myself or JB know how to configure that.
Hopefully we can get some assistance on this
Thanks
--
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- Status changed from In Progress to Resolved
Updated Printer Name in MPS to RECEIVING 2023 to match installed printer name. Successfully sent a P.O. to printer #4 from RRP. Bobbie will confirm printer now works as normal and I will close ticket.
- Status changed from Resolved to Closed
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