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Support #128

closed

MP Receiving Printer - Printing POs

Added by Adrian Kiss almost 2 years ago. Updated almost 2 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Tim Rothwell
Category:
-
Start date:
07/26/2023
Due date:
% Done:

0%

Estimated time:

Description

Hello,

Last week I installed Bobbi's new printer with the help of JB. All went
well and works well, except for the fact Bobbi cannot print PO's. Her old
printer was Printer #4 tied to the Epson ET-2750. Under DEVCFG it's still
showing printer #4 is ET-2750 when we need to change it to ET-3850 or
"RECEIVING 2023". Neither myself or JB know how to configure that.
Hopefully we can get some assistance on this

Thanks

--

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 #1

Updated by Tim Rothwell almost 2 years ago

  • Assignee changed from IT Support to Tim Rothwell
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 #2

Updated by Tim Rothwell almost 2 years ago

  • Status changed from New to In Progress

We will look at this after the ops meeting today when I can stream into her machine to see what needs to be changed.

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 #3

Updated by Steve Wharton almost 2 years ago

Hi Tim,

Under MPS I believe, you need to ensure the printer name matches what they called the printer when they installed it.  This should rectify the problem 

Sent from my iPhone

On Jul 26, 2023, at 10:15 AM, Tim Rothwell <> wrote:

 Issue #128 has been updated by Tim Rothwell.

Assignee changed from IT Support to Tim Rothwell

Support #128: MP Receiving Printer - Printing POs open

*Author: *Adrian Kiss

*Status: *New

*Priority: *Normal

*Assignee: *Tim Rothwell

*Start date: *2023-07-26

Hello,

Last week I installed Bobbi's new printer with the help of JB. All went
well and works well, except for the fact Bobbi cannot print PO's. Her old
printer was Printer #4 tied to the Epson ET-2750. Under DEVCFG it's still
showing printer #4 is ET-2750 when we need to change it to ET-3850 or
"RECEIVING 2023". Neither myself or JB know how to configure that.
Hopefully we can get some assistance on this

Thanks

--

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 #4

Updated by Tim Rothwell almost 2 years ago

  • Status changed from In Progress to Resolved

Updated Printer Name in MPS to RECEIVING 2023 to match installed printer name. Successfully sent a P.O. to printer #4 from RRP. Bobbie will confirm printer now works as normal and I will close ticket.

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 #5

Updated by Tim Rothwell almost 2 years ago

  • Status changed from Resolved to Closed
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