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Support #125

closed

Label Printer MP not working

Added by Adrian Kiss almost 2 years ago. Updated almost 2 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Category:
-
Start date:
07/13/2023
Due date:
07/14/2023
% Done:

100%

Estimated time:

Description

Hello,

The label printer will not print any labels. When we attempt to print, a
pop up comes on Steves old computer that says "session disconnected by the
eagle server because no terminal number has been assigned to this station"

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Actions #1

Updated by Tim Rothwell almost 2 years ago

  • Assignee changed from IT Support to Steve Wharton

Duplicate of #124 , same root cause.

Actions #2

Updated by Tim Rothwell almost 2 years ago

  • Due date set to 07/14/2023
  • Status changed from New to In Progress
  • Assignee changed from Steve Wharton to Tim Rothwell
  • % Done changed from 0 to 90

Erroneous NetExtender session closed. Machine may require reboot to recover hip printer functionality if Hip Printer is still failing to print.

Actions #3

Updated by Adrian Kiss almost 2 years ago

I restarted the computer and I can print labels again. Thank you for the
quick responses!

On Thu, Jul 13, 2023 at 2:42 PM Tim Rothwell <>
wrote:

Issue #125 <https://support.coastbuilding.ca/issues/125#change-275> has
been updated by Tim Rothwell.
------------------------------

- Due date set to 07/14/2023
- Status changed from New to In Progress
- Assignee changed from Steve Wharton to Tim Rothwell
- % Done changed from 0 to 90

Erroneous NetExtender session closed. Machine may require reboot to
recover hip printer functionality if Hip Printer is still failing to print.
------------------------------
Support #125: Label Printer MP not working
<https://support.coastbuilding.ca/issues/125#change-275> open

- *Author: *Adrian Kiss
- *Status: *In Progress
- *Priority: *Normal
- *Assignee: *Tim Rothwell
- *Start date: *2023-07-13
- *Due date: *2023-07-14

Hello,

The label printer will not print any labels. When we attempt to print, a
pop up comes on Steves old computer that says "session disconnected by the
eagle server because no terminal number has been assigned to this station"

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Actions #4

Updated by Tim Rothwell almost 2 years ago

  • Status changed from In Progress to Closed
  • % Done changed from 90 to 100
Actions

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