Support #124
closed
Office21 - Terminal 552 not running, wrong IP address?
Added by Tim Rothwell almost 2 years ago.
Updated almost 2 years ago.
Description
Hi Steve,
Compass reports didn't run last night. It looks like your old machine has a new I.P. address 10.55.4.8 and Eagle won't launch. My terminal did not act as a fail-over for continuity. When you have a moment can you see about getting your machine back on the eagle network? I'll see if I can cajole my machine into serving the compass report emails later today.
Thanks,
-Tim
I’ll pop in after closing and have a look. Working till 5:30 today
Sent from my iPhone
On Jul 13, 2023, at 9:25 AM, Tim Rothwell <itsupport@coastbuilding.ca> wrote:
Issue #124 has been reported by Tim Rothwell.
*Author: *Tim Rothwell
*Status: *New
*Priority: *Normal
*Assignee: *Steve Wharton
*Category: *Epicor Eagle
*Start date: *2023-07-13
Hi Steve,
Compass reports didn't run last night. It looks like your old machine has a new I.P. address 10.55.4.8 and Eagle won't launch. My terminal did not act as a fail-over for continuity. When you have a moment can you see about getting your machine back on the eagle network? I'll see if I can cajole my machine into serving the compass report emails later today.
Thanks,
-Tim
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- Due date set to 07/14/2023
- Status changed from New to In Progress
- Assignee changed from Steve Wharton to Tim Rothwell
- % Done changed from 0 to 80
Eagle failed and wrong ip for the terminal as the Net Extender software was running. Closing the connection resolved the Terminal/IP error and freed up the missing slot so Tiff & Tim can now work at the same time. Tim will review for Compass reports and may initiate a terminal reboot in the morning if they are still not running.
- Status changed from In Progress to Closed
- % Done changed from 80 to 100
Scheduled compass reports emailed and running as needed.
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