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Support #124

closed

Office21 - Terminal 552 not running, wrong IP address?

Added by Tim Rothwell almost 2 years ago. Updated almost 2 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Tim Rothwell
Category:
Epicor Eagle
Start date:
07/13/2023
Due date:
07/14/2023
% Done:

100%

Estimated time:

Description

Hi Steve,

Compass reports didn't run last night. It looks like your old machine has a new I.P. address 10.55.4.8 and Eagle won't launch. My terminal did not act as a fail-over for continuity. When you have a moment can you see about getting your machine back on the eagle network? I'll see if I can cajole my machine into serving the compass report emails later today.

Thanks,
-Tim

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 #1

Updated by Steve Wharton almost 2 years ago

I’ll pop in after closing and have a look.  Working till 5:30 today

Sent from my iPhone

On Jul 13, 2023, at 9:25 AM, Tim Rothwell <> wrote:

 Issue #124 has been reported by Tim Rothwell.

Support #124: Office21 - Terminal 552 not running, wrong IP address? open

*Author: *Tim Rothwell

*Status: *New

*Priority: *Normal

*Assignee: *Steve Wharton

*Category: *Epicor Eagle

*Start date: *2023-07-13

Hi Steve,

Compass reports didn't run last night. It looks like your old machine has a new I.P. address 10.55.4.8 and Eagle won't launch. My terminal did not act as a fail-over for continuity. When you have a moment can you see about getting your machine back on the eagle network? I'll see if I can cajole my machine into serving the compass report emails later today.

Thanks,
-Tim

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 #2

Updated by Tim Rothwell almost 2 years ago

  • Due date set to 07/14/2023
  • Status changed from New to In Progress
  • Assignee changed from Steve Wharton to Tim Rothwell
  • % Done changed from 0 to 80

Eagle failed and wrong ip for the terminal as the Net Extender software was running. Closing the connection resolved the Terminal/IP error and freed up the missing slot so Tiff & Tim can now work at the same time. Tim will review for Compass reports and may initiate a terminal reboot in the morning if they are still not running.

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 #3

Updated by Tim Rothwell almost 2 years ago

  • Status changed from In Progress to Closed
  • % Done changed from 80 to 100

Scheduled compass reports emailed and running as needed.

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