Hi Tiff,

This sometimes happens if the previous session didn't terminate properly and the main server thinks you are still linked. You and I are the only ones that should be using the Net Extender sessions. Can you please send me a copy of the server address the net extender is trying to link to: Mine is 66.183.173.109:4433 and I want to ensure we aren't having a collision.

Thanks,
-Tim

ok . I have definitely been getting bumped out from time to time and having
to reconnect so that could very well be it.
66.183.173.109:4433 seems to be the only option I seem to have available
there.
Should I disconnect each day from the extender? I wasn't instructed to, but
maybe that would help avoid this issue going forward?
Thank you for your help Tim

On Wed, Jul 12, 2023 at 4:08 PM Tim Rothwell <itsupport@coastbuilding.ca>
wrote:

Issue #123 <https://support.coastbuilding.ca/issues/123#change-265> has
been updated by Tim Rothwell.
------------------------------

Hi Tiff,

This sometimes happens if the previous session didn't terminate properly
and the main server thinks you are still linked. You and I are the only
ones that should be using the Net Extender sessions. Can you please send me
a copy of the server address the net extender is trying to link to: Mine is
66.183.173.109:4433 and I want to ensure we aren't having a collision.

Thanks,
Tim
-----------------------------
Support #123: sonic extender
<https://support.coastbuilding.ca/issues/123#change-265> open

- *Author: *Tiffany Young
- *Status: *New
- *Priority: *Normal
- *Assignee: *Tim Rothwell
- *Start date: *2023-07-12

Hi there
I cannot seem to log into my net extender today, it's happened a few times
but I don't know if Steve did anything or if it came back on its own.
its saying "Maximum SSLVPN license 2 is reached "
Thank you for your assistance!

--
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This has happened a few times in the past but it always seemed to correct itself.  I am not aware of anyone else using netextender besides yourself and Tiff.  You may want to give Epicor a call and see if they can check the logs to find out where the 3rd connection is coming from.

Sent from my iPhone

On Jul 12, 2023, at 3:03 PM, Tim Rothwell <itsupport@coastbuilding.ca> wrote:

 Issue #123 has been updated by Tim Rothwell.

Assignee changed from IT Support to Tim Rothwell

Support #123: sonic extender open¶

*Author: *Tiffany Young

*Status: *New

*Priority: *Normal

*Assignee: *Tim Rothwell

*Start date: *2023-07-12

Hi there
I cannot seem to log into my net extender today, it's happened a few times
but I don't know if Steve did anything or if it came back on its own.
its saying "Maximum SSLVPN license 2 is reached "
Thank you for your assistance!

--

You have received this notification because you have either subscribed to it, or are involved in it.
To change your notification preferences, please click here: https://support.coastbuilding.ca

good morning
As of now I'm still not able to get in..
Thanks for your help guys
Tiff

On Wed, Jul 12, 2023 at 7:10 PM Steve Wharton <itsupport@coastbuilding.ca>
wrote:

Issue #123 <https://support.coastbuilding.ca/issues/123#change-267> has
been updated by Steve Wharton.
------------------------------

This has happened a few times in the past but it always seemed to correct
itself. I am not aware of anyone else using netextender besides yourself
and Tiff. You may want to give Epicor a call and see if they can check the
logs to find out where the 3rd connection is coming from.

Sent from my iPhone

On Jul 12, 2023, at 3:03 PM, Tim Rothwell <itsupport@coastbuilding.ca>
wrote:

 Issue #123 <https://support.coastbuilding.ca/issues/123#change-264> has
been updated by Tim Rothwell.

Assignee changed from IT Support to Tim Rothwell
Support #123: sonic extender
<https://support.coastbuilding.ca/issues/123#change-264> open¶
<#m_-2908999330217451422_Support-123-sonic-extender-open>

*Author: *Tiffany Young

*Status: *New

*Priority: *Normal

*Assignee: *Tim Rothwell

*Start date: *2023-07-12

Hi there
I cannot seem to log into my net extender today, it's happened a few times
but I don't know if Steve did anything or if it came back on its own.
its saying "Maximum SSLVPN license 2 is reached "
Thank you for your assistance!

--

You have received this notification because you have either subscribed to
it, or are involved in it.
To change your notification preferences, please click here:
https://support.coastbuilding.ca
------------------------------
Support #123: sonic extender
<https://support.coastbuilding.ca/issues/123#change-267> open

- *Author: *Tiffany Young
- *Status: *New
- *Priority: *Normal
- *Assignee: *Tim Rothwell
- *Start date: *2023-07-12

Hi there
I cannot seem to log into my net extender today, it's happened a few times
but I don't know if Steve did anything or if it came back on its own.
its saying "Maximum SSLVPN license 2 is reached "
Thank you for your assistance!

--
------------------------------

You have received this notification because you have either subscribed to
it, or are involved in it.
To change your notification preferences, please click here:
https://support.coastbuilding.ca

--

I've submitted a ticket with Epicor to help track down the extra connection so we can get you the connection.

awesome thanks so much for your help!
Have a great evening Tim
Tiff

On Thu, Jul 13, 2023 at 3:04 PM Tim Rothwell <itsupport@coastbuilding.ca>
wrote:

Issue #123 <https://support.coastbuilding.ca/issues/123#change-272> has
been updated by Tim Rothwell.
------------------------------

- Status changed from New to Resolved

The extra connection was Steve's machine in Madeira Park. This was
occupying a licensed spot. It also lead to connection and server errors,
knocking out the listener for the hip printer and the compass reports. The
connection has been closed and eagle now runs as expected, terminal may
require a restart to recover all functions. This should also resolve #124
<https://support.coastbuilding.ca/issues/124> & #125
<https://support.coastbuilding.ca/issues/125>
------------------------------
Support #123: sonic extender
<https://support.coastbuilding.ca/issues/123#change-272> open

- *Author: *Tiffany Young
- *Status: *Resolved
- *Priority: *Normal
- *Assignee: *Tim Rothwell
- *Start date: *2023-07-12

Hi there
I cannot seem to log into my net extender today, it's happened a few times
but I don't know if Steve did anything or if it came back on its own.
its saying "Maximum SSLVPN license 2 is reached "
Thank you for your assistance!

--
------------------------------

You have received this notification because you have either subscribed to
it, or are involved in it.
To change your notification preferences, please click here:
https://support.coastbuilding.ca

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