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Support #37

closed

CL MALL COMPUTER NOT FUNCTIONAL

Added by Russ Jones over 2 years ago. Updated about 2 years ago.

Status:
Closed
Priority:
Urgent
Assignee:
Steve Wharton
Category:
-
Start date:
03/04/2023
Due date:
% Done:

100%

Estimated time:
1:00 h

Description

It appears that this computer was missed in the update

1- please update this computer ASAP

2- Please update the checklist so all system computers are receiving epicor
updates

We need to prevent these issues from happening as this is frustrating to
our staff & completely avoidable

Thank you
Russ

Files

IMG-1243.jpg (2.95 MB) IMG-1243.jpg Russ Jones, 03/04/2023 10:40 PM
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 #1

Updated by Steve Wharton over 2 years ago

  • Assignee changed from IT Support to JB Corpuz
  • Priority changed from Normal to Urgent

JB - Please call me to arrange a time you can go to the mall to fix this issue. We will need to install anydesk so I can upload the software to this PC.

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 #2

Updated by Steve Wharton about 2 years ago

  • Assignee changed from JB Corpuz to Steve Wharton
  • % Done changed from 0 to 20
  • Estimated time set to 1:00 h

Installation failed on this PC. Case has been forwarded to Epicor for resolution. Awaiting call back

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 #3

Updated by Steve Wharton about 2 years ago

  • Status changed from New to Closed
  • % Done changed from 20 to 100

Software has been successfully reinstalled. Eagle POS is now operational

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