IT Support Requests

Hello Everyone,

I contacted Epicor regarding the POS issue, and they will reach out to me
again to provide further assistance in resolving it. The case number is
#0004798396.

Thank you!

On Tue, Feb 25, 2025 at 1:01 PM Jonathan Thebault <sales15@coastbuilding.ca>
wrote:

Hi folks:
We're having frequent issues with the PCs at the desk downstairs. Some are
intermittent, others more constant.
For example, I'm getting the following message when completing a
transaction on the T235 computer - since yesterday. We can't really use the
till in that condition, we can't print out full invoices and the like.
[image: image.png]
Additionally, the POS software T253 is set up differently from all of the
other computers, and it won't properly connect to network printers. We've
had issues with that PC since I've started, I think it would be a good idea
to uninstall and reinstall the operating system and the POS, or something
of that nature.
Could we get an IT ticket set up so we can have our computers and network
up and running? I am getting frequent customer complaints about how slow
the performance is, and it's costing us a noticeable amount of time and
productivity.
Thanks all!

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