IT Support Requests

I've been informed we had a power bump late on Friday and Matt identified
what appears to be a wi-fi appliance that had a yellow trouble light, (Matt
can you confirm the physical location of that device?). Resetting the
appliance appeared to recover some connectivity. I suspect that one or more
other switches may have been knocked out and will need to be reset or
replaced. I've reached out to Steve to see if he can provide a more
detailed on-the-ground troubleshoot. The office machine which is my main
point of contact into the network is behind the break and that has caused
several other additional issues: Compass reports have not been emailed out
since Friday evening and the machine cannot supply network master files for
inventory and POS images to the working terminals in the front of the store.

Thanks,
-Tim

On Mon, Sep 11, 2023 at 9:40 AM Greg Latham <glatham611@gmail.com> wrote:

Hi Charles.
Tim is following up.
Stay tuned.
Thanks
Greg

Sent from my iPad

On Sep 11, 2023, at 8:08 AM, Charles Mendoza <busdev@coastbuilding.ca>
wrote:


Hi All,

We still don't have internet in the store. Specifically the office,
Rentals, receiving and K&A. For some reason, the front contractor service
desk works

Please advise,

On Sat, Sep 9, 2023 at 7:00 PM Greg Latham <glatham611@gmail.com> wrote:

Hi all.
Sorry, I just returned from an all trip to visit friends in Duncan. I
left my iPhone in Parksville.
I will follow up with Tim when he starts work at 9am on Monday.
Thanks
Greg
Sent from my iPad

On Sep 9, 2023, at 10:59 AM, Matt Milinkovic <
merchandiser@coastbuilding.ca> wrote:


Hi Team
Update. Store level.

Found issue see picture attached

Flashing yellow bottom arrow and reset and still yellow.

Main store running fixed that issue.

Tool Rental and K&A offline
Will not Connect to POS.

10:57am

Best Regards
Matt Milinkovic

On Sat, Sept 9, 2023, 10:15 a.m. Matt Milinkovic <
merchandiser@coastbuilding.ca> wrote:

Hi Team

Maderia park

Internet is down can not get it back.
POS down

Please advise on next step. Restarted and tried trouble shooting with
Heather

10:15am 09/08/2023

Best Regards
Matt Milinkovic

<20230909_105443.jpg>

--